Bridget Karlin is the senior vice president of Information Technology, Services and Operations, at Kaiser Permanente, one of America’s leading health care providers and nonprofit health plans serving more than 12.6 million members.
In her role, Karlin is responsible for the information technology services and operations that power Kaiser Permanente’s business. She is redefining how services are delivered to patients, members, employees, and partners by transforming to an AI-based, automated, and secure IT shared services model that is enabling enterprise wide digital transformation.
Karlin leads the strategy, development, and services for a hybrid, multicloud enterprise IT environment, leveraging artificial intelligence, automation, security, cloud, and open-source technologies to enhance care delivery, strengthen resilience, ensure compliance, and modernize offerings and capabilities across applications and infrastructure environments. Her leadership in building technical communities of developers and strategic partners focused on designing new ways of working to support a more compelling health care experience is helping keep Kaiser Permanente at the forefront of the industry.
Prior to Kaiser Permanente, Karlin served as global chief technology officer of IBM’s Global Technology Services division. In this role, she was responsible for the industry’s largest IT infrastructure services business supporting millions of devices from the edge to the cloud. As global CTO, her innovation using AI-based automation across hybrid cloud environments earned IBM industry recognition by Everest Group as the leader in IT infrastructure automation, while delivering 84% gross profit contribution. Also at IBM, Karlin served as global managing director for Financial Services, responsible for ensuring profitable growth for a client with $40.3 trillion in assets under custody.
Before joining IBM, Karlin held senior leadership roles at Intel Corporation, as general manager of its Hybrid Cloud business and general manager of its Internet of Things division. Additionally, she served in executive positions at Union Bank, as managing director at Redleaf Venture Capital, and as president and co-founder of Thinque Systems, a global pioneer in mobile software.
Karlin is a graduate of the University of California, Santa Barbara and the Harvard Business School Executive Leadership Program. She serves on the board of Dana Inc., a Fortune 500 world leader in automotive manufacturing for conventional, hybrid, and electric vehicles. Additionally, she serves on the executive board of the Consumer Technology Association, a nonprofit organization that represents the $398 billion U.S. consumer technology industry, and on the board of Graphite Health, a nonprofit health care technology company. Karlin is an inductee to the 2021 Technology Hall of Fame, and a recipient of the 2023 Digital Innovator Award, the 2019 Anti-Defamation League National Technology Humanitarian Award, the 2019 Women in Consumer Technology Legacy Award, the Industrial IoT 5G Innovators Award, the Malcolm Baldrige National Quality Award, and the Bell Labs Technology Innovator Award.